When junior Bright Okunbor learned singer-songwriter and rapper Rema was coming to Boston in May, he went to Ticketmaster to buy tickets. However, anytime he uses the platform, he encounters a strange phenomenon. Millions of consumers have felt surprise — or “sticker shock” — as a result of “hidden” fees, according to the Federal Trade Commission in an 84-page lawsuit against Ticketmaster.

As Massachusetts entered Phase Three, Step Two of its COVID-19 reopening plan Monday, the City opted for a modified version of the plan, which also bars indoor performance venues and certain indoor recreational activities for an additional three weeks.